Customer Service Representative

At Kemin, we are passionate in our effort to create a world class customer experience.  We are seeking a Customer Service Representative to join our team. The ideal candidate will go above and beyond to ensure that our customers’ account needs are met with a positive and solution focused response.  With a high attention to detail and motivated to be highly productive, this individual will excel at both day-to-day tasks as well as special projects.  

This is a full-time position, schedule is Monday through Friday 8:00-4:30 PM CST, in office. 

We Are Kemin  

We are visionaries who see things differently and are inspired by the world around us.   

We have been dedicated to using applied science to improve the quality of life for over half a century.    

We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.   

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers around the world.    

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States. 

As a Kemin team member, you’ll receive…  

• A competitive financial package- in addition to your salary, we offer an uncapped bonus opportunity, 401k match program, and paid vacation and holidays. 
• Robust health and wellness support- we are proud to offer a fitness reimbursement (for your whole family!), an on-site fitness center, restaurant with seasonal fresh food options (and the ability to order food to bring home), and free fresh fruit in break areas- to name a few.  
• Continued learning opportunities- Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career.  
• The chance to give back to our world- Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Programme and Habitat for Humanity, in addition to many local initiatives. 
• Opportunities to support our valued educators- Kemin is a proud sponsor of the Iowa Governor's Stem Advisory Council where we fund annual teacher's awards. In addition, we have a robust internship and externship program, and frequently host student tours. 

• Create and maintain excellent customer satisfaction for Kemin’s customers 
• Provide sales support to the Commercial Sales Team
• Ensure product orders are entered into the ERP system in a timely manner.
• Obtain freight quotes and bookings for domestic shipments
• Provide tracking information when necessary
• Communicate with cross functional teams to coordinate domestic shipments 
• Review Accounts Receivable reports and inform customers on past due account status 
• Generate invoices and accrue for rebates, commissions, and other applicable discounts and withholdings 
• Record and resolve customer complaints 
• Administer return goods authorization
• Consistently follow all regulatory standards 

• Education & Experience: 
  
  • High school diploma or equivalent with 2+ years of experience.   
  •  Experience in Sales, Customer Service, and/or accounting preferred.  
  • Previous experience working with logistics, freight (domestic and/or international), export documents, and tariffs is a plus. 
• Must be able to multi-task, adjust priorities, and have excellent time management skills.
• Must be an effective team player, detail-oriented and well organized. 
• Must possess a high sense of urgency to meet time-sensitive deadlines. 
• Ability to work productively in a fast-paced, high-pressure environment. 
• Excellent listening skills and ability to accurately document customer interactions. 
• Excellent written and oral communication and interpersonal skills to present ideas effectively with customers, peers, and all levels of management. 

A post-offer background check and drug screen is required.  Additional pre-employment requirements may be necessary based on position.

Kemin is an equal opportunity employer, and all reasonable accommodations will be considered.

Kemin is a drug-free and tobacco-free campus. 

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