Customer Experience Specialist

At Kemin, we are passionate in our effort to create a world‑class customer experience. We are currently hiring for a Customer Experience Specialist to join our Pet Food and Rendering team! The Customer Experience Specialist will assist customers and support our sales team. They will work independently to ensure customers are happy with our services and products, as well as handle both domestic and international customer orders, and assist others when needed. The ideal candidate will have experience importing and exporting products and placing customer orders.

Join the Kemin Team and Transform Lives!

We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet.

We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet’s natural resources, and protect the global food supply chain for generations to come.

We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines.

We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.

As a valued member of our team, you'll enjoy a comprehensive benefits package designed to support your financial, physical, and professional well-being:

• Competitive Financial Package: Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
• Health and Wellness Support: Stay fit and healthy with our fitness reimbursement for the whole family, access to an on-site fitness center, a restaurant offering seasonal fresh food options, and free fresh fruit in break areas.
• Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
• Continued Learning Opportunities: Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
• Service Opportunities: Make a positive impact with paid time off for service, partnerships with The World Food Programme and Habitat for Humanity, and local community initiatives.

• Capable of handling all transactional related communications routine and with supervision.
• Handle domestic and international customer orders, ensuring timely and accurate shipping of materials to various locations.
• Ability to communicate at all levels within Kemin and Customer’s organization as needed in order to ensure order satisfaction.
• The principle purpose of this position is to support customer purchase order acceptance and fulfillment. Duties include:
  • Order acceptance and solicitation.
  • Maintenance of customer pricing, ship to and bill to database.
  • Work in partnership with Finance Department to ensure accurate and timely invoicing.
  • Provide input to production meetings to communicate customer needs and expectations to the Manufacturing Department.
  • Communicate order status and changes of status to customers as needed.
  • Responsible for the development and compliance of all ISO policies and standards within the department.
• Responsible for the execution of the strategic plan by providing superior customer service and support to the field staff.
• Handle customer orders, invoicing, providing internal/external customer service to all departments.
• Complex problems include monitoring inventory in relationship to customer orders resulting in timely delivery of product on all open orders. The incumbent may be required to track sample requests and providing follow-up to field representatives.

• Education and Experience:
  • High School Diploma with 3-5 years of experience OR
  • Associates Degree with 0-3 years of experience 
• Strong organizational skills with an attention to detail.
• Ability to work productively in a fast paced, high-pressure environment.
• Strong communication and coordination skills especially.
• Ability to maintain a positive attitude and positive communications with customers, especially in the event of unmet customer expectations or shipment difficulty.
  
• Remain in emotional control, organized and clear headed during periods of high stress situations.
• Master the ability to work productively in a fast paced, high-pressure environment while demonstrating a high level of AQ.
  
• All communication with customers and coworkers must be performed in a positive and professional manner.

We are an equal opportunity employer. We consider all qualified applicants without regard to race, color, creed/religion, national origin, ancestry, citizenship or immigration status (where applicable), sex, sexual orientation, gender identity or expression, pregnancy/childbirth/breastfeeding or related conditions, age (40+), disability (including the use of a service animal), genetic information, marital status, familial or caregiver status, military or veteran status, status as a victim of domestic violence, reproductive health decision‑making, and any other status protected by applicable federal, state, or local law. We also prohibit retaliation for raising concerns or participating in an EEO process. Applicants who need a reasonable accommodation to apply or interview can email TalentAcquisition.US@Kemin.com.

A post-offer background check and drug screen is required.  Additional pre-employment requirements may be necessary based on position.

Kemin is a drug-free and tobacco-free campus. 

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