Customer Experience Representative - Thailand, Kemin Biologics

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and textile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

#LI-KT1

• Process accurate domestic orders; communicate daily with Production, Logistics, and Quality Control, with team support.
• Process all sample order requests from Sales and Marketing.
• Assist in supporting sales staff, including handling document requests.
• Monitor product availability with planning. Collect and maintain customer master data for customer support.
• Record and resolve customer complaints with professionalism and care, with team support.
• Schedule transportation for timely deliveries per approved contracts, ensuring cost efficiency, and track shipments as needed.
• Responsible for all domestic transport documentation.
• Collaborate with logistics providers to track their day to day performance.
• Review accounts receivables reports to release orders from credit hold for shipments; notify customers on past due accounts.
• Generate invoices, debit and credit notes, and accrue for rebates, commissions and other discounts with team support.
• Update and maintain the price lists.

• Minimum 1–2 years of experience in Customer Service, Customer Experience, or Client Support
• Proven ability to handle customer inquiries, complaints, and issue resolution
• Strong interpersonal and communication skills, including effective email writing with attention to tone and clarity
• Ability to explain information clearly and manage challenging conversations in a professional manner
• Comfortable working in a fast-paced environment
• Able to collaborate effectively with cross-functional teams (e.g., sales, operations, logistics)
• Strong time management skills with the ability to meet deadlines
• Fluent in English (both written and spoken), with the ability to communicate clearly and professionally with clients
• Fresh graduates are welcome to apply