Technical Support Engineer

KEMIN ANIMAL NUTRITION AND HEALTH – EMENA is searching Technical Support Engineer to join our team in Herentals, Belgium.

We are seeking a skilled and motivated Technical Support Engineer to join our Kemin Application Solutions (KAS) team. This team is responsible for the development, implementation, and maintenance of product application systems and services offered to our customers. In this role, you will focus on ensuring the safety, reliability, and quality of automated dosing processes.

About Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, beauty and textile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees and operates in 90 countries including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

Technical Support & Engineering

• Provide day-to-day technical support to Field Service Engineers
• Troubleshoot and repair systems and components, including warranty and trial units
• Assist in manufacturing and functional testing of applicators prior to shipment
• Support the design, configuration, and optimization of industrial processes
• Contribute to the development of P&IDs, electrical schematics, user manuals, and installation guides
• Participate in training and development of KAS team members
• Monitor and report competitor activities
• Foster a collaborative and positive team environment

Customer Focus

• Minimize applicator downtime through effective support
• Ensure customer satisfaction through ongoing technical assistance
• Prepare detailed documentation outlining technical solutions and pricing
• Respond to customer and Sales Team inquiries with technical expertise
• Recommend suitable solutions based on customer needs and product capabilities
• Maintain accurate records of customer interactions using CMMS software

Continuous Improvement

• Stay informed about new products, features, and industry trends
• Contribute to the development of new dosing systems and special-purpose applications
• Design and implement quality control procedures and risk assessments
• Conduct and report on quality checks of goods and materials

Education Requirements

• Bachelor’s degree in Electro-mechanical Engineering or a closely related discipline
• Solid academic background in one or more of the following areas:
  • Electro-mechanical systems
  • Measurement and control technology
  • Processing engineering

Core Competencies and Skills

• Strong ability to read and interpret electrical diagrams and mechanical schematics
• Proven experience in troubleshooting equipment and conducting system-level tests
• Highly organized with a proactive, hands-on approach to problem-solving
• Detail-oriented and capable of managing complex tasks independently or within a team
• Excellent communication skills, both verbal and written, with fluency in English
• Comfortable working in fast-paced, high-pressure environments

Preferred Experience and Attributes

• Practical experience in plant automation or feed mill process technology
• Familiarity with liquid dosing systems and their operational requirements
• Strong analytical thinking and sound decision-making capabilities
• Commitment to quality, accuracy, and continuous improvement

What Awaits You

--> A challenging opportunity with a lot variety where you can take ownership of your role and grow.

--> A competitive financial package

• Yearly bonus
• Medical coverage
• Bike lease
• Life and travel insurance
• Pension plan
• Meal vouchers

--> Continued learning opportunities - at Kemin we are compelled by curiosity, we offer our employees the possibility to develop themself on a personal and profession level

• Tuition reimbursement
• LinkedIn Learning
• Corporate University with online and in person trainings.

Apply now to make a significant impact in the EMENA region!

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