Customer Service Representative

At Kemin, we're driven by a passion for delivering world-class customer experiences, and we're looking for a Customer Service Representative to help us continue that mission. In this role, you’ll provide dedicated support to our customers and partner with our sales team in the Human Health and Biologics division. You'll work to ensure customer satisfaction, managing both domestic and international orders, and stepping in to support colleagues when needed.

We're seeking someone with experience in placing customer orders and navigating import/export processes. If you're detail-oriented, proactive, and customer-focused, we'd love to hear from you! 

Join the Kemin Team and Transform Lives!

We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet. 

We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet’s natural resources, and protect the global food supply chain for generations to come.

We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines.

We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.

As a valued member of our team, you'll enjoy a comprehensive benefits package designed to support your financial, physical, and professional well-being:

• Competitive Financial Package: Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
• Health and Wellness Support: Stay fit and healthy with our fitness reimbursement for the whole family, access to an on-site fitness center, a restaurant offering seasonal fresh food options, and free fresh fruit in break areas.
• Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
• Continued Learning Opportunities: Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
• Service Opportunities: Make a positive impact with paid time off for service, partnerships with The World Food Programme and Habitat for Humanity, and local community initiatives.

• Create, handle, and maintain customer satisfaction for Kemin’s customers.
• Ensure accurate order entry and fulfilling product shipments.
• Update and maintain product price list.
• Provide sales support to the Commercial team.
• Obtain freight quotes and secure LTL carriers for shipments and
  tracking shipments when necessary.
• Monitor inventory levels at designated customer locations to assist in maintaining sufficient inventory levels.
• Responsible for daily communication with the Production, Logistics, and Quality Control teams to coordinate domestic and international shipments.
  
• Responsible for reviewing Accounts Receivable reports and informing customers on past due account status.
  
• Generate invoices and accrue for rebates, commissions, and other applicable discounts and withholdings.
  
• Responsible for recording and rectifying customer complaints, with supervision.
  
• Responsible for the return goods authorization with approval.
  
• Must follow all regulatory standards.

• Education and Experience:
  • High School Diploma or equivalent with 2-5 years of experience OR
  • Bachelors degree with 0-3 years of experience preferred
• Previous experience in sales, customer service, and/or accounting preferred.
• Previous experience working with logistics, freight (international and/or domestic), export documentation, and tariffs is a plus
• Previous scheduling, demand planning or inventory management experience is a plus.
• Must understand freight (domestic and/or international), export documents, and tariffs.
• Must be able to multi-task, adjust priorities, and have excellent time management skills.
• Must be an effective team player, detail-oriented and well organized.
• Must possess a high sense of urgency to meet time-sensitive deadlines.
• Ability to work productively in a fast-paced, high-pressure environment.
• Excellent listening skills and ability to accurately document customer interactions.
• Excellent written and oral communication and interpersonal skills to present ideas effectively with customers, peers, and all levels of management.
• Must be able to see and read numbers.
• Must have strong analytical and problem solving skills.
• Must be able to accurately enter data and have strong mathematic skills.
• Must be fluent in English, multilingual a plus.
• Proficient in MS Office programs.
• Experience with ERP systems is a plus.

A post-offer background check and drug screen is required.  Additional pre-employment requirements may be necessary based on position.

Kemin is an equal opportunity employer, and all reasonable accommodations will be considered.

Kemin is a drug-free and tobacco-free campus. 

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