Customer Service Administrator (1-year contract) - Vietnam, Kemin Animal Health & Nutrition

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and textile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

The Customer Service Administrator overall responsibility is to provide Sales and office admin support. In addition, to render secretarial support to the Country Manager and staff in Vietnam.

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1. Sales Administration
   • Maintain customer database, perform order processing (inventory delivery), customs and import documentation, check on sales status and translate company and product literature
   • Responsible for coordinating submissions, reports and letters.
2. Customer Service
   • Check on customer orders and answers customer enquiry.
3. Accounting
   • Perform accounts receivable and accounts payable
4. Office Administration
   • In-charge of office equipments, office rental and other miscellaneous.
   • Administer the running of the office administration independently.
   • Compute and process payroll for Vietnam and personnel administration duties.
5. Secretary Support
   • Assist in all overseas travel and accommodation arrangement for staff.
   • Attend to company’s in-coming calls as well as mailing and distributions of parcels, samples and mails of the company.
   • Support all secretarial and admin-related matters.
   • Assist in planning and organizing of major meetings.

• Minimum of 3 years of secretarial experience above preferred. 
• Proficient in Microsoft Office including Word, Excel, Access and PowerPoint
• Ability to multi-task, willing and able to handle numerous tasks simultaneously is important attribute. 
• Self-starter and is able to work with minimum supervision. 
• Good interpersonal skills & a team player