Customer Service Administrator (1-year contract) - Cambodia, Kemin Animal Health & Nutrition

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and textile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

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• Process request for product samples to be used for trials.
• Ensure the completeness of product brochures in the office.
• Assist the Country President in making the claims for operational expenses and other official expenses.
• Receive and request the payment of monthly bills for the office which includes, Monthly phone and internet service, Monthly office electric bill, Monthly office water bill, Monthly rental of equipment warehouse and water bill
• Work with sending packages of samples or other things which need to be sent to KAA Singapore.
• Regular housekeeping of Kemin Cambodia office
• Do the placement of DO with KAA Operations.
• Coordinate with KAA Operations and Logistics in having the PO of customers processed.
• Ensure that all shipping documents are provided to the importing customers.
• Provide the customer service required for placement of orders, receiving of complaints, and addressing any concerns of the customers.
• Collaborate with forwarders/brokers in resolving issues on clearing of goods
• Ensure that all shipping documents are complete and filed properly at the Kemin office.
• Arrange and manage the delivery of products to customers.
• Ensure the regular submission of product inventory report by warehouse service.
• Regularly check with the warehouse service on product inventory.
• Raise the alert on stored products which are nearing expiration or has expired.

• Bachelor in business administration or accounting
• Good communication skills
• Having experience 3-4 years related to logistic or customer service