Technical Services Manager

Kemin Health is hiring a Technical Services Manager! In this role, you will be responsible and accountable for providing technical support and sales assistance to the assigned sales team and customers and  collaborating with the TSM team, R&D and Marketing to develop protocols and technical materials Must represent Kemin in a professional and knowledgeable manner that provides assurance to our customers of our capabilities.

We Are Kemin  

We are visionaries who see things differently and are inspired by the world around us.   

We have been dedicated to using applied science to improve the quality of life for over half a century.  

We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.   

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers around the world.    

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States. 

As a Kemin team member, you’ll receive…  

• A competitive financial package- in addition to your salary, we offer an uncapped bonus opportunity, 401k match program, and paid vacation and holidays. 
• Robust health and wellness support- we are proud to offer a fitness reimbursement (for your whole family!), an on-site fitness center, restaurant with seasonal fresh food options (and the ability to order food to bring home), and free fresh fruit in break areas- to name a few.  

• Continued learning opportunities- Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career.  
• The chance to give back to our world- Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Programme and Habitat for Humanity, in addition to many local initiatives. 
• Opportunities to support our valued educators- Kemin is a proud sponsor of the Iowa Governor's Stem Advisory Council where we fund annual teacher's awards. In addition, we have a robust internship and externship program, and frequently host student tours. 

• Responsible for collaborating with R&D to develop experimental protocols, initiate tests with customers, coordinate testing parameters with Customer Laboratory Services and professionally report findings to customers in a confidential, standard format.
• Responsible for collaborating in Kemin current product line extension development (Product Innovation Process), Participate in the technical areas of the product launch process and support successful product launches.
• Liaison between Sales, Technical Services, and CLS to leverage the data generated to support sales of relevant products.
• Responsible for working with the assigned sales team to conduct technical sales presentations, identifying customer opportunities and resolving customer/product technical problems. Participate in the Technical Service Team interface with Research and Development to identify and develop those products that best fit customer needs and Kemin’s goals.
• Must maintain industry knowledge by attending tradeshows, conferences, etc.
• Responsible for professionally presenting industry information to external groups and any relevant research findings regarding Kemin’s product(s).
• Responsible for reviewing scientific literature, writing technical collaterals.
• Demonstrate ability to communicate complex technical data clearly and effectively. Good collaboration skills internally and externally with customers. 
• Provide technical training to the sales team
• Responsible for generating and presenting new ideas to the team and business.
• Assist Marketing department in the preparation of sales support literature and other collaterals by providing all technical input in to the market communication aspects.
• Actively assessing and providing inputs on  regarding the technical support necessary to achieve budget and strategic goals.

• Education & Experience 
  • PhD, in specific field with 2+ years of related experience.
  • Master of Science Degree in related discipline required with 3+ years of relevant experience
  • Candidate must have experience working specifically with the human gut microbiome.
• Strong understanding of specific industry.
• Excellent written, verbal and presentation skills.
• Excellent people interaction skills and able and willing to provide exceptional customer service to internal and external customers.
• Fluent in English, multilingual is a plus.
• Self-motivated to accomplish business and personal objectives.
• Strong analytical skills in applied research and commercial testing with experience in field research studies and product development trials.
• Ability to recognize sales opportunities and determine appropriate action in conjunction with the Account Manager.
• Ability to work in cross-functional teams to achieve customer and product objectives, including R&D, Regulatory Affairs, Operations, Product Managers, and Sales
• Well organized and an effective planner in use of resources while demonstrating flexibility and responsiveness as market needs dictate.
• Computer proficiency in Word, PowerPoint, and Excel applications is required.

Kemin is an equal opportunity employer, and all reasonable accommodation will be considered. 

A post-offer background check and drug screen is required.  Additional pre-employment requirements may be necessary based on position.  

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