IT Help Desk Support Analyst

Kemin is seeking an IT Help Desk Support Analyst to join our team in Des Moines, Iowa! This position provides customer support and maintenance within the corporate computing environment.  This includes installing, diagnosing, repairing, maintaining, and upgrading various types of equipment and PC hardware and software to ensure optimal performance. This role will also troubleshoot problem areas in person, by telephone, via email, and remote desktop in a timely and accurate fashion while providing customer assistance as required. 

This position is required to work onsite at our Des Moines Headquarters location. 

We Are Kemin  

We are visionaries who see things differently and are inspired by the world around us.   

We have been dedicated to using applied science to improve the quality of life for over half a century.    

We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.   

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers around the world.    

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States. 

As a Kemin team member, you’ll receive…  

• A competitive financial package- in addition to your salary, we offer an uncapped bonus opportunity, 401k match program, and paid vacation and holidays. 
• Robust health and wellness support- we are proud to offer a fitness reimbursement (for your whole family!), an on-site fitness center, restaurant with seasonal fresh food options (and the ability to order food to bring home), and free fresh fruit in break areas- to name a few.  
• Continued learning opportunities- Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career.  
• The chance to give back to our world- Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Programme and Habitat for Humanity, in addition to many local initiatives. 
• Opportunities to support our valued educators- Kemin is a proud sponsor of the Iowa Governor's Stem Advisory Council where we fund annual teacher's awards. In addition, we have a robust internship and externship program, and frequently host student tours. 

• Handle incoming requests from customers via call, portal, email, or in person.
• Maintain proper documentation and organization of their assigned tickets.
• Install, configure, test and troubleshoot customer equipment, including but not limited to computers, monitors, hard drives, laptops, printers, and phone equipment.
• Install all types of software on various devices.
• Identify recurrent problems and help customers resolve them.
• Collaborate with Network Administrators and other IT personnel to ensure efficient operation of the desktop computing environment.
• Prepare and ship computer equipment to remote offices.
• Recommend documentation or procedures for installations or other job related items.
• Collaborate with other IT teams globally. 
• Research, understand, participate, and contribute to the goals and mission of the IT department and Kemin as a whole.
• Continually present a positive and professional example for the IT team and Kemin. 

• Education and Experience:
  • Bachelors degree with 2-4 years of experience OR
  • Associates degree with 3-5 years of experience OR
  • High School Diploma with 7-10 years of experience
• High-level customer service skills.
• Self starter, customer oriented, and a team player.
• Strong communication skills.
• Able to work in a fast paced environment. 
• Experience with active directory administration.
• Experience with help desk ticketing software.
• Able to work well independently and as a team.
• Follow and uphold company standards.
• Proficient with Windows 10 and/or 11 operating systems.
• Proficient with all Microsoft applications within the Office 365 suite.
• Proficient with PC hardware and PC imaging technologies.
• Ability to train users at different skill levels.
• Experience with networking and connectivity.
• Travel up to 10%.

A post-offer background check and drug screen is required.  Additional pre-employment requirements may be necessary based on position.

Kemin is an equal opportunity employer, and all reasonable accommodations will be considered.

Kemin is a drug-free and tobacco-free campus. 

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