Customer Service Representative

This is a full-time position, schedule is Monday through Friday 8:00-4:30 PM CST, in office. 

We Are Kemin  

We are visionaries who see things differently and are inspired by the world around us.   

We have been dedicated to using applied science to improve the quality of life for over half a century.    

We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.   

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers around the world.    

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States. 

As a Kemin team member, you’ll receive…  

• A competitive financial package- in addition to your salary, we offer an uncapped bonus opportunity, 401k match program, and paid vacation and holidays. 
• Robust health and wellness support- we are proud to offer a fitness reimbursement (for your whole family!), an on-site fitness center, restaurant with seasonal fresh food options (and the ability to order food to bring home), and free fresh fruit in break areas- to name a few.  
• Continued learning opportunities- Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career.  
• The chance to give back to our world- Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Programme and Habitat for Humanity, in addition to many local initiatives. 
• Opportunities to support our valued educators- Kemin is a proud sponsor of the Iowa Governor's Stem Advisory Council where we fund annual teacher's awards. In addition, we have a robust internship and externship program, and frequently host student tours. 

• Responsible for creating, handling, and maintaining customer satisfaction for Kemin’s customers.
  
• Responsible for accurate order entry and fulfilling product shipments.
  
• Responsible for updating and maintaining product price list.
  
• Responsible for providing sales support to the Commercial team.
  
• Responsible for obtaining freight quotes and securing LTL Carriers for shipments and tracking shipments when necessary.
  
• Monitor inventory levels at designated customer locations to assist in maintaining sufficient inventory levels.
  
• Responsible for daily communication with the Production, Sales, Logistics, and Quality Control Teams to coordinate domestic and international shipments.
• Responsible for reviewing Accounts Receivable reports and informing customers on past due account status.
  
• Generate invoices and accrue for rebates, commissions, and other applicable discounts and withholdings.
  
• Responsible for recording and rectifying customer complaints, with supervision.
  
• Responsible for the return goods authorization with approval.
  
• Must follow all regulatory standard 

• Education & Experience: 
  
  • Bachelor's Degree with 0-3 years of experience OR  
  • High School Diploma with 2-5 years of experience
• Previous experience working with logistics and freight (domestic), sales, customer service, and/or accounting is preferred. 
• Must understand domestic freight. 
• Proficient in Microsoft Office programs including Word, Excel, and SharePoint. 
• Must be able to multi-task, adjust priorities, and have excellent time management skills.
• Must be an effective team player, detail-oriented and well organized. 
• Must possess a high sense of urgency to meet time-sensitive deadlines. 
• Ability to work productively in a fast-paced, high-pressure environment. 
• Excellent listening skills and ability to accurately document customer interactions. 
• Excellent written and oral communication and interpersonal skills to present ideas effectively with customers, peers, and all levels of management. 
• Must have strong analytical, problem solving, and math skills.

A post-offer background check and drug screen is required.  Additional pre-employment requirements may be necessary based on position.

Kemin is an equal opportunity employer, and all reasonable accommodations will be considered.

Kemin is a drug-free and tobacco-free campus. 

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