Customer Service and Logistics Specialist, Thailand - Kemin Nutrisurance

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and textile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

The Customer Service and Logistics Specialist for Southeast Asia will be responsible for ensuring smooth and efficient operations of order fulfillment, shipping, and customer service across the region. Reporting directly to the Senior Supply Chain Manager for Asia, the Specialist will also assist in logistics and supply chain projects aimed at improving operational efficiency. This role involves coordinating with Kemin manufacturing sites, the sales team, freight forwarders, and customers to ensure on-time deliveries and resolve any supply chain issues and thus supporting the commercial team’s business growth of SEA region, all while maintaining excellent customer service with Kemin’s “Servant Leadership Mindset”

#LI-KT1

• Ensure high customer satisfaction by addressing inquiries, complaints, and managing returns or refunds.
• Maintain customer master data and serve as the primary contact for customers regarding order status, shipping details, and delivery updates.
• Process customer orders and sample orders accurately and track shipments to ensure timely delivery and resolve discrepancies.
• Collaborate with Sales Team on Stocks replenishment for local warehouses and raise Distribution Orders.
• Maintain accurate inventory levels, conduct cycle counts, and collaborate with sales to manage aging stock and initiate salvage/write-off efforts.
• Manage external relationships with 3^rd Party Logistics partners and Kemin manufacturing sites to coordinate stock for domestic/international shipments to Customers or Regional warehouses and compliance with import/export regulations.
• Monitor shipment statuses, troubleshoot delays, and regularly review KPIs to improve logistics and 3^rd Party Logistics performance.
• Manage Accounts Receivable, notify customers of past-due statuses, and handle Accounts Payables, if applicable.
• Generate monthly performance reports (e.g., OTIF/DIFOT) and support audits while adhering to SOPs and regulatory standards.
• Identify and implement process improvements, and assist with logistics projects to optimize customer service and supply chain processes, managing SOP, reduce lead times, and minimize costs
• Supporting SEA commercial team through constant communication and alignment to ensure excellent services to end-customers.
• Effective communication with US, EU, and other global Kemin teams to ensure seamless collaboration across different time zone.
• Maintaining a good relationship with other cross-functional business units and various stakeholders.

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.
• 3+ years of experience in logistics, customer service, or supply chain management, preferably within Southeast Asia.
• Strong knowledge of import/export regulations, customs procedures, and international trade.
• Experience with ERP systems, order management, and inventory control.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and handle pressure in a fast-paced environment.
• Strong knowledge of MS Office (Excel, Words)
• Strong problem-solving skills and attention to detail.
• Proficiency in English
• Strong teamwork and servant leadership mindset
• Ability to handle pressure/stress
• Flexible work time management
• Work experience in different cross Business Unit atmosphere which involves multiple stakeholders

Working Condition:

• Based in Thailand.
• Hybrid.